It seems like there should be some way to fix it or at least a better explanation as to what caused the issue. I love the SP4 but I definitely wasn't planning on dropping another $1k on a new one 16months after my original investment. So I wanted to see if anyone has had this issue and could offer a possible solution. They then offered to sell me a new device at full cost minus my 10% student discount. The staff were very courteous and apologetic and told me it was a device failure and not my fault, but that it was un-serviceable. Finally, they said they did not know whether it was a hardware or software issue and that they had seen similar problems but the device had always indicated a battery error, or the battery refused to charge. They ran diagnostics on it and told me the battery was at 92% of it's original capacity and fully charged, after that they installed all of the latest software updates. I took the device into my local microsoft store. With the power off, disconnect the power cord from the back of the computer.
If Windows is not open and the computer has power, press and hold the.
It functions 100% perfectly aside from this issue and is in perfect shape cosmetically as I am very careful with it. Use the following steps to perform a hard reset on a computer: If Windows is open, click Start and then Shutdown. The battery life indicator says "Fully Charged 100%". A couple weeks ago, it shut off when I unplugged it from the charging cable and now it shuts down every time power cord is removed. My Surface pro 4 is 16 months old and has worked very well up until this point.
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